01 · Connect
Connect matching Gmail
Must match owner email in Business settings.
Gmail
Settings → Integrations
hello@sparkleandco.com
Must match owner email in Business settings
Gmail
Quotes and follow-ups from your real business email
Connect the Gmail that matches your business address. Robinline sends quotes and follow-ups from your domain, and threads inbound replies automatically.
Outbound that looks like you, inbound that stays threadedCustomers see mail from hello@yourcompany.com - not a generic noreply. Replies push back into the customer timeline for agents to continue.
Send + inbound
02 · Send
Quotes and receipts from your domain
Outbound quotes, receipts, and follow-ups send as you.
Gmail
Settings → Integrations
Outbound · quote from your domain
Your deep clean quote - $289
hello@sparkleandco.com
Hi Maria, here's your quote for Thursday AM at 742 Dolores St…
Customers see mail from you - not noreply@
03 · Inbound
Replies land automatically
Customer email replies thread into Robinline automatically.
Gmail
Settings → Integrations
Inbound · reply synced
Re: Your deep clean quote - $289
maria.garcia@gmail.com
Thursday works! Can you add inside fridge?
Threaded in customer timeline
04 · Automate
Follow-ups and win-backs via email
Scheduled sequences include email alongside SMS.
Gmail
Settings → Integrations
Automate · SMS + email
EmailQuote follow-up · Day 2
SMSReminder · day before job
EmailWin-back · 90 days
05 · Compliance
One comms record per customer
Full SMS, email, and call history in the customer timeline.
Gmail
Settings → Integrations
One comms record per customer
Can you add inside fridge?
Updated quote - $309
hello@sparkleandco.com
Added fridge detail - new total $309…
See you Thursday 9 AM!
SMS, email, and calls - one timeline, not a scattered inbox