Lead captured
No-cool · priority tier 1
12yr AC · upstairs warm
01 · The lead comes in
Symptoms, equipment age, priority
No-heat and no-cool calls get emergency tiers - after-hours surcharge when applicable.
HVAC
Equipment history, flat-rate, and emergency dispatch
Every site has assets - furnaces, AC, heat pumps. Maintenance agreements, EPA logs, and no-heat/no-cool priority queues - agents ask symptoms and equipment age, not beds and baths.
Assets
per customer site
Furnace, AC, and heat pump registry with make, model, serial, and warranty.
Flat-rate
repair pricebook
Diagnostic fees and repair tiers - good/better/best on replacements.
Priority
no-heat / no-cool
Emergency queue with on-call rotation and after-hours surcharge.
From no-cool call to agreement enrollment
Trade-service workflows: equipment registry, flat-rate pricebook, seasonal tune-up campaigns, and on-call rotation for after-hours.
Diagnose in progress
Flat-rate diagnostic $89
Asset history pulled
02 · Diagnose & quote
Flat-rate repair or replace tiers
Diagnostic fee and good-better-best replace options from your flat-rate pricebook.
Dispatch in progress
Nearest tech · 28 min ETA
On-call rotation · after-hours
03 · Dispatch
On-call rotation and after-hours
Nearest available tech with the right skills - on-call rotation for emergencies.
Invoice in progress
$412 repair · parts markup
EPA log · refrigerant add
04 · You get paid
Invoice with parts markup
Flat-rate and T&M paths on one job model - Stripe payment on completion.
Agreement in progress
Bi-annual tune-up offered
Spring AC campaign · 120 units
05 · Maintenance agreements
Spring AC / fall furnace campaigns
Bi-annual tune-ups tied to equipment count - spring AC and fall furnace outreach.
HVAC software questions
Common questions from hvac owners evaluating Robinline.
Robinline
Less admin. Your life back.
See it work, text us to get set up today, or book a quick call if you want a walkthrough first.