The phone still matters
Plenty of homeowners still call. If you are on a job, that ring goes to voicemail and they dial the next cleaner. Speed-to-lead is not only a text problem.
Keep the voice path short
Do not interview people on the phone for ten minutes. Collect bedrooms, bathrooms, and service type. Quote from your price book. Then hand them to SMS or a link to finish address, timing, and card.
Pair voice with the rest of the stack
A voice agent that only leaves a note in your CRM still leaves you typing tonight. Connect answering to quoting, calendar, reminders, and payment so a phone lead ends as a booked job, not a sticky note.
