Robinline
Team
The task list is identical
Strip the labels away and every cleaning company front office does the same six jobs: answer new leads, qualify them, quote from the price list, book the job, follow up on quiet estimates, and collect payment. Whoever - or whatever - does those six jobs is your front office. The only real questions are speed, coverage, and cost.
| Task | Manual | Robinline | Savings |
|---|---|---|---|
| Answering leads | When free - often hours later | ~15 seconds, 24/7 | 5× more leads become jobs |
| Quoting | 10-20 min each, typed by hand | Instant, from your price list | ~8 hrs/month |
| Follow-up | "When there's time" | Automatic until yes or no | ~6 hrs/month |
| Collecting payment | Invoices and reminders | Card charged on completion | ~5 hrs/month |
What each option costs in 2026
Doing it yourself is the expensive option dressed up as free: roughly 38 hours a month of admin for a two-crew company, taken out of your evenings. A dedicated offshore VA runs $6.50-$15/hour - $1,200-$2,400/month for full coverage of one shift, plus hiring, training, and turnover risk. US-based assistants cost double. Automation like Robinline covers the whole list 24/7 from $599/month flat.
The number that decides most cases isn't the monthly fee - it's response speed. A VA answers when they're at the desk. Software answers the 9pm lead in 15 seconds, and after-hours leads are where cleaning companies lose the most bookings.
When the human wins
Judgment work: negotiating a commercial contract, screening cleaners, calming an unhappy customer. If most of your admin is judgment work, hire the person. If most of it is the six-job list above, you're paying human wages for robot work - and a hybrid (automation for volume, a few human hours for judgment) beats either extreme.