How to reduce no-shows and lockouts

Crew drove 25 minutes, stood at a locked door, drove back. Two or three no-shows per month quietly costs four figures per quarter. Almost none are malicious; people forget.

Three touches: confirmation at booking, reminder the day before with "Reply YES," morning-of heads-up. The day-before question turns a passive reminder into a commitment.

Saving a card at booking makes the appointment real, like a hotel reservation. Pair with a clear 24-hour reschedule policy. Charge when the job is done; no invoice chasing.

At 60 jobs per month, three timed messages per job is hundreds of texts on a timer. Robinline runs confirmation, reminders, reschedule links, and charges the card on completion.